Delivery Update
over 4 years ago
– Wed, Sep 25, 2019 at 08:27:20 PM
Hi Backers,
Hope you are all having a great week :)
There are a few things we need to explain regarding the completion of this project so we thought it was best to upload a video. If you are unable to view the video then the transcript is detailed at the bottom of this page.
Thank you
Ashley and Matthew
VIDEO TRANSCRIPT:
"Hi Backers,
We thought it was best to upload a video update for a couple of reasons. It’s the closest thing to a face to face apology for the delays which we fully understand is infuriating for you all. Additionally, please understand both myself and Matthew have endured a huge level of stress, financial impact and disappointment as a result of these delays. Until these products are in your hands, we are unable to release any more of our products, hence our business grinds to a holt. This is our only source of income so we hope you understand the severity of this situation for us in addition to the frustration of late delivery for you all. We will not be one of the horror stories that occurs far too often on Kickstarter whereby the creators disappear into thin air and you do not receive your product. One way or another, you will receive the high quality product you were promised. Having worked endlessly to ensure we deliver products on time as promised to keep all our backers happy, the delays bring much shame to our company but they really are not to do with our efforts in the UK. The main delay was due to the quality of blade produced by our initial manufacturer. We decided to spend considerably more money on upgrading your blades to a premium damascus blade specialist. This had a huge on cost, decreased margins for us but your product as always is our priority. Making money comes second to delivering quality goods but this is not a hobby, we also have to make money to keep doing what we are doing! At the end of the day, even if we had to completely break even on this project, keeping our promise of delivering a quality product is most important to us as we see the future value in all of you guys to hopefully have faith in our future projects. Whilst the delay is a burden we bear due to other parties, we have learnt endless lessons from this project and this is something we will endeavour to never encounter again. It is most definitely not through lack of effort having cancelled holidays and working through the night on occasions to try to expedite this process. We have received a few comments suggesting that we are scammers, con artists. These individuals could not be farther from the truth. We are two honest guys behind the name Hribarcain who strive to do the best my all of you. This is a box of manufactured knives, one of many. I will open it now using one of the knives to show you the finished products. We are far from running into the sunset with bags of cash and no product to show for it. Second reason for uploading this video is to explain the issue we are currently facing…just when we thought we were home free and delivery was going forward. Situation is, we have over 2000 units in a logistics depot in China, boxed and ready to send. We also have over 1000 units here in the UK. After using the knives on a daily basis, on a select few we noticed an issue with the robustness of the locking mechanism. It is with great regret that we will not be sending the knives until this issue is resolved. Let me explain what we believe to be the issue. Below this video you will see and image of part of the internal locking mechanism, for both the locked out option and closed lock only option. You will see a small locator hole in the brass component. There is an M2 pointed grub screw that secures this part within the body of the knife. What we have discovered having dismantled the final product, a flat grub screw has been used which will not centralise the hole. The product seems perfect in use for say 20-30 open close operations however on the odd occasion it will fail. The pointed grub screw was specified and approved from the prototype samples but unfortunately it has not been used during the assembly process. This is not directly our fault but we hold full responsibility and apologise profusely . We have decided to recall all the labelled packages in the logistics depot to the most appropriate location for this change over to take place, changing the flat grub screw to a pointed screw. We can only sincerely apologise for this yet further delay, and currently we are unable to give a specific time frame. We are negotiating with our manufacturers how to resolve this issue in the quickest, most time saving way. We had contemplated providing a new grub screw and allen key with each product but this is not feasible due to the specific torque value required to ensure all components are secured for lifetime use without failure. We will have a further update for you before the end of the week.
To ensure this process is successful we will be flying out to China from the UK. Matthew and I will personally spend a few days out there to perform thorough quality control measures and final assembly approval. Please understand the machining quality is exceptional. This is merely a small assembly issue that has larger consequences for the product.
I hope this video provides a little more information as to where we stand regarding the delivery of this project. If nothing else it explains how it is not even remotely in our interest to further delay delivery on a personal level and hopefully reinforces the value and respect we have for everyone who has supported us. Its just been a rollercoaster project but we are almost there.
Please keep an eye out for the next update to explain how we move forward with sorting this resolvable issue and we will do our best to provide you with a timeframe. Rest assured this will not be months down the line but a small extension to the existing delay.
Thank you for listening to this video and we will be in touch soon"
